Our principles, challenges and opportunities


​​​​​​​​​​​​​​​​Our princip​les

Our principles guide our approach to delivering quality and contemporary services for Queenslanders.


Balancing opportunity and risk in the pursuit of innovation and continuous improvement

In practice, this means:

  • using data and evidence to inform our work and decisions
  • developing leadership at all levels of the organisation
  • maintaining a focus on performance outcomes and continuous improvement.


Inclusive environments where diversity is valued, all are welcome and human rights protected.

In practice, this means:

  • celebrating difference and harnessing diverse perspectives to best represent and serve the community
  • embracing diversity of thought and opinion
  • respecting, protecting and promoting human rights in everything we do
  • building cultural capability and inclusive services, schools and workplaces.


Genuine partnerships with communities, stakeholders, families and young people.

In practice, this means:

  • working with government, community, industry and families to inform how we design and deliver our services
  • sustained, respectful and inclusive engagement with Aboriginal and Torres Strait Islander peoples, organisations and communities at all levels
  • empowering families, communities and young people to improve outcomes.


Accountability and commitment to the highest standards of ethical conduct and decision-making.

In practice, this means:

  • creating a culture characterised by the highest standards of ethical behaviour
  • showing courage in leadership and ethical decision making
  • maintaining the good governance practices that set strong foundations for our work
  • understanding and complying with our ethical and legislative obligations.


Safe learning and working environments and practices that strengthen health and wellbeing.

In practice, this means:

  • investing in the health and wellbeing of young people, students and staff
  • continuously improving our workplace safety practices
  • embedding principles that support a child safe culture
  • demonstrating positive respectful relationships between staff, students, parents, carers and members of the community
  • growing our understanding of wellbeing needs to create more effective learning environments for children and young people.

Our challenges and opportunities

The ongoing impact of the Coronavirus pandemic (COVID) has presented new issues and amplified the impacts of existing challenges for governments and communities.

Some of these challenges present opportunities for innovation. They guide our approach to:

  • continuous improvement and performance;
  • resilience, preparedness and agility in response to change and uncertainty; and
  • aligning our strategic direction to respond to strategic risk and opportunity.


Safety and wellbeing

Addressing complex issues impacting the wellbeing and safety of children, students, communities and our workforce.

Overcoming disadvantage

Reducing the impact of disadvantage through targeted interventions and culturally appropriate support.

Fit-for-future investment

Investing for future generations and responding to the needs of our dispersed and diverse communities.

Contemporary practice

Leveraging technology and adapting our approach to advance teaching, learning and new ways of working.

Building resilience

Strengthening our prevention and preparedness approach and building resilience for disruptive events and climate impacts.


Prepare young people for the future

Building skills for lifelong learning and preparing young people for the future of work.

Evidence-informed decisions

Informing our approach using research, data and evidence to integrate new thinking into everyday practice.

Place-based responses

Improving outcomes through the collaborative efforts of community, stakeholders, industry and government.

Workforce culture and leadership

Developing leadership at every level and a skilled workforce to deliver quality outcomes for Queenslanders

Embrace diversity

Harnessing the experience, skills and perspectives of diverse cultures, languages, abilities and identities.

Last updated 01 July 2021