Telling us when things go right or wrong helps us improve our services. If you have a compliment or complaint, we are keen to hear from you.
Compliments
It’s great to know you had a positive experience. If someone deserves a compliment, you can let them know directly or you can pass your compliment on to us in the following ways:
- completing the complaints and compliments form on the Queensland Government's
contact us page
- calling 13QGOV (13 74 68) within Australia
- calling +61 7 3022 6100 (+10 hours UTC) for international callers
- visiting one of the
Queensland Government's counters.
Complaints
If something hasn’t gone well, we would like to hear about it. You can make a complaint by completing the form on the Queensland Government's
contact us page or through the relevant process outlined below.
Customer complaints
If you’re unhappy with the service or action of the department, or its staff, and you are directly affected by what has occurred, you can make a customer complaint.
If you are unhappy about something that occurred at a state school, you should first raise your issue with the school. The
Schools Directory provides contact information. Alternatively, you can make a complaint by contacting Queensland Government on 13 74 68 or via the
contact us page.
You can find more information on our
customer complaints page or our
customer complaints management procedure.
Employee grievances
If you are an employee of the department and you believe a department decision or the conduct or behaviour of another employee, agent or contractor is unfair and unreasonable, you can lodge an employee grievance.
You should first raise your grievance at the school or workplace level by completing the
grievances submission form (DOCX, 88KB) linked to the individual employee grievances procedure.
You can find more information in the
individual employee grievances procedure.
Misconduct, corrupt conduct and public interest disclosures
The following complaints or allegations should be emailed to
intake@qed.qld.gov.au:
- misconduct or corrupt conduct involving a departmental employee, including allegations of student harm
- public interest disclosures about alleged wrongdoing or danger to the environment or safety of a person with a disability
- complaints about the Director-General.
You can find more information in the
reporting fraud and corruption procedure,
complaints involving the public official (Director-General) procedure and
making and managing a public interest disclosure procedure.
Complaints by overseas students enrolled in an Education Queensland International (EQI) registered course
If you are a student enrolled in an EQI registered course, you can make a complaint about the service or action of EQI agents or homestay providers by contacting
EQInternational@qed.qld.gov.au.
You can find more information in the
complaints and appeals – subclass 500 (schools) visa procedure.
Complaints about Early Childhood Education and Care (ECEC) services
If you have a complaint about an early childhood service in Queensland, you can make a complaint by emailing the
complaint form (PDF, 176KB) to
ecec@qed.qld.gov.au.
You can find more information on our
contact us page or the
ECEC complaints management policy.
Human rights complaints
The
Human Rights Act 2019 respects, protects and promotes human rights, and also puts people first by making sure the public sector thinks about human rights when they make decisions and deliver services.
If you believe we have limited your human rights, or we haven't adequately considered human rights in our decision making, you can make a complaint by completing the form on the Queensland Government's
contact us page.
Charter of Victims' Rights complaints
If you have been the victim of violent crime in Queensland, you have rights under the
Charter of Victims' Rights (the Charter). If you believe we haven't respected your rights under the Charter, you can make a complaint by completing the form on the Queensland Government's
contact us page.
Privacy complaints
If you believe the department has not handled your personal information in accordance with the IP Act, you can make a privacy complaint.
You can only make a privacy complaint on behalf of another person if they have authorised you to do so, they are a minor/child and you are their parent/carer, they lack capacity and you are their guardian, or you have other legal authority to act for another person. If you are making a privacy complaint on behalf of another person, you must include an authority from them or other evidence.
To make a privacy complaint about an act or practice of the department that you believe breached the IP Act, you must:
- provide the privacy complaint in writing to a departmental employee
- state an address to which the department may respond to the complaint
- give particulars of the act or practice that is the subject of the complaint (e.g. what the department did or did not do with your personal information that you believe breached the QPPs and the IP Act)
- make the complaint within 12 months of becoming aware of the act or practice you believe constitutes a breach by the department of the QPPs and the IP Act.
You can make a privacy complaint by emailing
privacy@qed.qld.gov.au. Please note only complaints about a potential breach of the QPPs and the IP Act may be sent to this email address. All other complaints must be submitted via the contact details listed above.
You can find more information in our Privacy data breach and complaints procedure.