Business Services Manager

Business Services Manager

​​​​​​​As the Business Services Manager (BSM), you will report to the principal and, in most cases, be responsible for supervising non-teaching staff at your school. As part of the school management team, you will provide advice and lead the delivery of corporate services to support efficient management of the school.

If you are new to the department, you will need to complete the mandatory induction program as well as the local induction provided in your school.

Mandatory induction

The department offers an online ​mandatory induction program that may be used in conjunction with local face-to-face induction. This program comprises those courses that should be prioritised during your induction and when you are inducting other staff. Certain employees do not need to complete all the Keys to Managing Information courses. Check the relevant induction planner for detailed information.

All new employees are required to complete the appropriate mandatory induction, either face-to-face, online or using a suitable mix of resources, and to revisit mandatory aspects of their induction annually.

Performance management

You are responsible for ensuring those school employees you manage are performing their duties to the best of their abilities and contributing effectively to the objectives in the school plan. These responsibilities are one aspect of the regular performance and development conversations you will have with staff who report to you.

All managers are expected to embed performance management into their practice. This involves regular and consistent monitoring of employee performance, and dealing quickly and effectively with poor performance or unacceptable behaviours.

Developing trusting and respectful relationships with and between employees is essential to enable performance issues to be managed before they become discipline issues.

Guidance is available in the managing unsatisfactory performance suite of procedures.

Financial management

As the Business Services Manager you will provide financial support to the school management team. You will need to ensure school funds are being used in accordance with operational plans, legislation and departmental guidelines. Resources include:


Facilities and asset management

Often the Business Services Manager will take responsibility for significant school facility projects, and provide strategic advice about facilities management to the principal, school management team and the community.

Information for schools (DoE employees only) is provided by Infrastructure Services Branch on OnePortal and through officers based in regions.

Student and staff interactions

With your administrative team, you will be responsible for day-to-day office procedures including student enrolments, responding to staff, parent and student and community enquiries and directing students.

The Code of School Behaviour applies to staff as well as students. ​You may at times need to ask your principal or deputy principal for advice.

You may be responsible for arranging relief staff when teachers are absent. The TRACER (DoE employees only) system will support you with this task.

Health, safety and wellbeing

You are likely to be involved in implementing, coordinating and monitoring workplace health and safety practices throughout your school. This could include:

  • monitoring risks, accidents and injuries
  • developing and implementing preventative measures
  • establishing committees
  • case managing injured workers.


Information technology

You may be responsible for managing and coordinating staff access to information and technology resources including computers, laptops and a range of hardware and software.



As the Business Services Manager, you are accountable for ensuring the work you and your team are doing complies with legislation, relevant standards, policies and procedures. You will also be involved in accurately developing documents and reports, and you will also support your principal in preparing for regular audits.


Your principal will expect you to assume a level of responsibility for the collection, analysis and reporting of information on aspects of school and student management.

To ensure accurate information is readily available for inclusion in reports, you will need to monitor and review the recordkeeping and data management processes in your school.

Code of behaviour

You may have friendly relationships with families that are part of the school community. However, it is important that you ​do not discuss students - their progress or behaviour - with anyone other than the students' teachers.

As a government employee, you must comply with the Code of Conduct ​and Information Privacy legislation, both a​t work and in the community. Only teachers are allowed to discuss a student's educational progress with a parent.​

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Last updated
02 February 2018