Performance Improvement and Accountability Framework

​The department's Performance Improvement and Accountability Framework describes how we work to achieve better results through effective use of performance information. This includes establishing clear accountabilities and monitoring results within a cycle of continuous improvement. Opportunities to make improvements, big and small, are around us all every day.

The framework and related documents explain:

• how government objectives and community expectations translate into early years, school education and training and employment services and outcomes for our customers
• our strategic intent, high level outcome measures and benefits to our customers.​

Documents

• Improvement through Better Performance Insights (PDF, 382 KB) (RTF, 132KB)
• Key Performance Indicators Cascade (PDF, 116 KB) (RTF, 275KB)
• Performance Measurement Model (PDF, 602 KB) (RTF, 87KB)
• Fact sheet (PDF, 247 KB)(RTF, 46KB)
• Supporting slides (for use by Regional Directors and others) (PPT, 1.7 MB)