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Contacts for support

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Organisations that provide support for parents, carers, students and advice for schools and early childhood services.

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​​​​​​​Emergency services

Call 000 in a physical or mental health emergency.

Department of Educa​​tion contacts

Early childcare​

Service closure information: Always contact your service provider directly in the first instances and then check the early childhood services closures website.

Scho​ols

  • Service closure information: Always contact your school directly in the first instances and then check the school closures website.
  • learning@home​ online resources, student materials, parent and carer advice to maintain teaching and learning in the event of a prolonged school closure or student absence.

Sta​te schools regional offices

OnePlace

Find services on OnePlace​, an easily accessible directory of community support services to help Queensland families access the right service at the right time (from parenting groups and classes to domestic and family violence support services). There are more than 53,000 records listed in OnePlace.

Health ​​and quarantine support

  • Queensland Health
  • If you are in quarantine and need food or other essential supplies, call the Community Recovery Hotline  on 1800 173 349.
  • For doctor appointments, medical advice, and to get information on testing (including results and testing locations), call your local doctor or search online for a GP​.

National Coronavirus Health Information Line on 1800 020 080.

Support for young people

Mental h​ealth support

  • For 24-hour phone and online counselling from mental health professionals, contact BeyondBlue on 1300 224 636.
    • Beyond Blue is building a dedicated Coronavirus Mental Health Support Service  for people experiencing mental health concerns due to the Coronavirus crisis.
  • Contact Lifeline telephone counselling service on 13 11 14 for information, referral and advice.
  • Contact MindSpot on 1800 61 44 34 for assessment and treatment for anxiety and depression and to access resources, or guidance on accessing the right services around Coronavirus.
  • For support for women and families experiencing perinatal anxiety or depression, contact Perinatal Anxiety and Depression Australia (PANDA)  on 1300 726 306.
  • For information about mental illness, treatments, where to go for support and to help carers, contact SANE Australia  on 1800 187 263.
  • For confidential telephone counselling services and support following the loss of a loved one, contact GriefLine​ on 1300 845 745.

Suicide pr​evention support

  • Contact Lifeline on 13 11 14 for 24-hour crisis support and suicide prevention services.
  • Contact the Suicide Call Back Service​ on 1300 659 467 for immediate suicide support and longterm counselling.

Relationship, identity, and domestic and family viole​nce support

  • For LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships, contact QLife on 1800 184 527.
  • Contact Relationships Australia on 1300 364 277 for relationship support for individuals, families and communities.
  • Call 1800RESPECT (1800 737 732) for 24-hour support for people impacted by sexual assault, domestic or family violence and abuse.
  • For women experiencing domestic or family violence, contact Womensline on 1800 811 811.
  • For men who need telephone and online support, information and a referral service to help deal with relationship problems in a practical and effective way, contact MensLine Australia​ on 1300 78 99 78.

Carer support

  • Call Parentline​ on 1300 30 1300 for confidential phone and WebChat counselling and support for parents and carers of children.
  • Contact Carers Australia on 1800 242 636 for counselling, emotional and psychological support services for carers and their families.
  • If someone in the family is receiving NDIS or My Aged Care services, contact the service provider to seek support in the first instance or call the My Aged Care contact centre on 1800 200 422.

Alternatively, families can call:

  • NDIS Contact Centre on 1800 800 110
  • National Relay Service Helpdesk on 1800 555 660.

Young carers

  • Carer Gateway provides advice and support about a range of topics important to you as a carer, such as how to get food or medication delivered to your home or how to apply for financial help.
  • Little Dreamers can link you to peer support groups, school holiday programs, and leadership and personal development opportunities.
  • Young Carers Network provides information about a Young Carer Bursary Program, which aims to help young carers remain in education.
  • Youth Beyond Blue​ provides tips on looking after your wellbeing and some great organisations that can give you more information and support.

Financial and housing advice an​​d support

  • For information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in quarantine and can’t work, visit the Services Australia website or call 132 468.
  • For information about how to contact services, including Centrelink, Medicare and Child support, call myGov on 13 23 07.
  • For families experiencing financial difficulty, call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor to get advice.
  • To access information about emergency and temporary housing, visit the Queensland Government’s housing assistance website​.

Ed​ucators

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Translated COVID-19 resources

COVID-19 information and resources for culturally and linguistically diverse families and communities:

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Last updated 06 December 2021