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Support available for parents and carers

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​​​​For all emergencies

Call 000 in a physical or mental health emergency.

Primary and allied health services

You may be unsure or anxious about how to access primary and allied health care from home. To support access to these services during the Coronavirus pandemic, the Government has provided $669 million to expand Medicare-subsidised telehealth services for all Australians.

This means that Australians will be able to access support in their own home using their telephone, or video conferencing features like FaceTime to connect with GP services, mental health support, chronic disease management, Aboriginal and Torres Strait Islander health assessments, after-hours consultations and nurse practitioners, services to people with eating disorders, pregnancy support counselling, as well as services to patients in aged care facilities and children with autism.

For more information on what services are eligible for Medicare-subsidised telehealth, go to the Australian Department of Health Medicare Benefits Schedule website​.

Health advice

  • ​For health advice call 13 HEALTH (13 43 25 84) any time for practical medical advice, including an over-the-​phone nurse assessment if you are experiencing COVID-19 symptoms.
  • Visit Queensland Health’s coronavirus webpage for the latest information and advice.
  • For doctor appointments, medical advice, and to get information on testing (including results and testing locations), call your local doctor or search online for a GP.​

Mental health support

  • ​For 24 hour phone and online counselling from mental health professionals contact BeyondBlue on 1300 224 636.
  • Beyond Blue also has a dedicated Coronavirus Mental Health Support Service for people experiencing mental health concerns due to COVID-19.
  • Contact Lifeline telephone counselling service on 13 11 14 for information, referral and advice.
  • Contact MindSpot​ on 1800 61 44 34 for online assessment and treatment for anxiety and depression and also to access resources, or guidance on accessing the right services around Coronavirus.
  • For support for women and families experiencing perinatal anxiety or depression, contact Perinatal Anxiety and Depression Australia (PANDA) on 1300 726 306.
  • For information about mental illness, treatments, where to go for support and to help carers contact SANE Australia on 1800 187 263.
  • For confidential telephone counselling services and support following the loss of a loved one, contact GriefLine on 1300 845 745.
  • For children, call Kids Helpline on 1800 55 1800 or visit the Kids Helpline website.
  • For young people aged 12–25 and families supporting young people, call headspace on 1800 650 890, visit headspace’s dedicated page​ about coping with stress related to Coronavirus, or contact headspace for professional support.

Suicide prevention support

  • ​Contact Lifeline on 13 11 14 for 24 hour crisis support and suicide prevention services.
  • Contact the Suicide Call Back Service on 1300 659 467 for immediate suicide support and long- term counselling.​

Practical support

  • ​If you need to continue to isolate and need food or other essential supplies, call the Community Recovery Hotline on 1800 173 349.
  • Navigate OnePlace, an easily accessible directory of community support services to help Queensland families access the right service at the right time (from parenting groups and classes to domestic and family violence support services – there are more than 53,000 records listed in OnePlace).

Financial and housing advice and support

  • ​For information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in self-quarantine and can’t work, visit the Services Australia website or call 132 468.
  • For information about how to contact services including Centrelink, Medicare and Child support call myGov on 13 23 07.
  • For those experiencing financial difficulty, call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor to get advice.
  • To access information about emergency and temporary housing visit the Queensland Government’s Housing assistance website.

Relationship, identity, and domestic and family violence support

  • ​For LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships, contact QLife on 1800 184 527.
  • Contact Relationships Australia on 1300 364 277 for relationship support for individuals, families and communities. Our phones are open every day from 8am – 10pm, while WebChat is available every day from 8am – 9pm.
  • Call 1800RESPECT (1800 737 732) for 24 hour support for people impacted by sexual assault, domestic or family violence and abuse.
  • For women experiencing domestic or family violence, contact Womensline on 1800 811 811.
  • For men who need telephone and online support, information and a referral service, to help deal with relationship problems in a practical and effective way, contact MensLine Australia on 1300 78 99 78.

Carer support

  • ​Call Parentline on 1300 30 1300 for confidential phone and WebChat counselling and support for parents and carers of children.
  • Contact Carers Australia​ on 1800 242 636 for counselling, emotional and psychological support services for carers and their families.
  • If someone in the family is receiving NDIS or My Aged Care services, contact the service provider to seek support in the first instance.

Alternatively, families can call:

  • ​The National Coronavirus Health Information Line on 1800 020 080.
  • The NDIS Contact Centre on 1800 800 110.
  • The My Aged Care contact centre on 1800 200 422.
  • The National Relay Service Helpdesk on 1800 555 660.​​​​​​​

Download a factsheet​ version of this page.​


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Last updated 12 August 2021