Support during isolation


​You must follow the latest Queensland Health requirements for those who have COVID-19 or have been exposed to the virus, including testing and isolation.​​​

​​​​​​​​Infectious case at a school or early childhood service​

When determining whether someone is a close contact, schools and early childhood services are not considered a household or household-like accommodation or care facility. Therefore, schools and services can continue to operate within COVID safe guidelines and staff and children do not need to follow Queensland Health close contact guidelines unless directed to do so.

Quarantine even if you are vaccinated

If you are advised to quarantine, you must do so, even if you are vaccinated. Vaccination reduces your risk of getting COVID-19 and your risk of severe complications and hospitalisation. However, you may still get COVID-19 once you are vaccinated and you may transmit it to others.

Students with medical conditions or who are immunosuppressed

Students who are unable to attend school or kindergarten due to medical reasons, including those who are immunosuppressed, will be supported by their school, just as they would in the case of any extended medical absence.

Parents must continue to take advice from their medical practitioner about COVID-19 as they do with other diseases or illness that maybe prevalent in the community. Any adjustments advised by the health practitioner should be discussed with the child's teacher and will be included in the student's individual health plan.

Students can access the learning@home website.

Academic support

Teachers are highly skilled at using a differentiated approach to meet the learning needs of a range of students, and this will continue to be a particular area of focus.

If you have specific concerns about your child's progress or any particular learning challenges that have arisen during the covid-19 pandemic, please raise them with your child's classroom teacher.

Teachers can employ a range of techniques to address these concerns.

Senior secondary students

The Queensland Curriculum and Assessment Authority (QCAA) will continue to monitor the impact of COVID-19 on senior secondary schooling. Consideration will be given to the nature and frequency of assessments and examinations should major disruptions to continuity of student learning occur.

Wellbeing support

There is a variety of health and wellbeing information and resources available to assist parents, carers and children when navigating the COVID-19 pandemic.

Staff will continue to be alert to the wellbeing needs of children. If parents are concerned about their child's wellbeing, they should contact their school or early childhood centre.

Look out for each other

This is a difficult time for communities affected by COVID-19. Please remember to look out for each other and to show courtesy and respect toward others. The department has a range of resources available to support parents, students and schools during the COVID-19 pandemic, including when in quarantine. This includes contact details for a number of services that can support health and wellbeing.

​​Managing shared custody childcare arrangements

Work with other parent to manage childcare and maintain contact

Things might happen during the COVID-19 pandemic that make it very hard to follow custody arrangements. For example, a child might have to go into quarantine or the arrangement might include pickup from a school that is temporarily closed.

If you or your children have been asked to quarantine or isolate, you should:

  • give the child’s other parent the instructions provided to you by the Public Health Unit
  • tell the other parent when you expect the period of self-isolation to end
  • make sure the other parent can contact the child another way, e.g. by phone or video chat
  • try to work out how the children can have make-up time with the other parent once you are out of isolation or quarantine.

If the other parent needs to quarantine and the children are with you, the children should remain with you for as long as the other parent remains in quarantine.

Financial assistance

During your quarantine, if you require financial support, please explore the following resources:

Further information

If you require further information about help and support during quarantine and isolation, visit the Queensland Health website or call 13HEALTH (phone: 13 43 25 84).


Last updated 27 September 2022