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Contacts and support

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​​​​​​Emergency​

Call 000 in a physical or mental health emergency.

Department of Ed​​ucation contacts 

Early childc​​are

School​s

  • Service closure information: Always contact your school directly in the first instances and then check the school closures website.
  • learning@home online resources, student materials, parent and carer advice to maintain teaching and learning in the event of a prolonged school closure or student absence.​

​​​State schools regional offices

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Quarantine support​

Support for young people

  • For children, call Kids Helpline on 1800 55 1800 or visit the Kids Helpline website.
  • For young people aged 12–25 and families supporting young people, call headspace on 1800 650 890 for professional support or visit headspace’s dedicated page about coping with stress related to Coronavirus.

Mental health supp​ort

  • For 24-hour phone and online counselling from mental health professionals contact BeyondBlue on 1300 224 636.
    Beyond Blue is building a dedicated Coronavirus Mental Health Support Service​ for people experiencing mental health concerns due to the Coronavirus crisis. Information will be provided on their website when the support service is operating.
  • Contact Lifeline telephone counselling service on 13 11 14 for information, referral and advice.
  • Contact MindSpot on 1800 61 44 34 for online assessment and treatment for anxiety and depression and also to access resources, or guidance on accessing the right services around Coronavirus.
  • For support for women and families experiencing perinatal anxiety or depression, contact Perinatal Anxiety and Depression Australia (PANDA) on 1300 726 306.
  • For information about mental illness, treatments, where to go for support and to help carers contact SANE Australia on 1800 187 263.
  • For confidential telephone counselling services and support following the loss of a loved one, contact GriefLine on 1300 845 745.

​​Suicide prevention support​

  • Contact Lifeline​ on 13 11 14 for 24 hour crisis support and suicide prevention services.
  • Contact the Suicide Call Back Service on 1300 659 467 for immediate suicide support and longterm counselling.

​Financial and housing ad​​vice and support

  • For information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in self-quarantine and can’t work, visit the Services Australia website or call 132 468.
  • For information about how to contact services including Centrelink, Medicare and Child support call myGov on 13 23 07.
  • For families experiencing financial difficulty, call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor to get advice.
  • To access information about emergency and temporary housing visit the Queensland Government’s Housing assistance website.

​​Relationship, identity, and domestic and family violence support

  • For LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships, contact QLife on 1800 184 527.
  • Contact Relationships Australia on 1300 364 277 for relationship support for individuals, families and communities.
  • Call 1800RESPECT (1800 737 732) for 24-hour support for people impacted by sexual assault, domestic or family violence and abuse.
  • For women experiencing domestic or family violence, contact Womensline on 1800 811 811.
  • For men who need telephone and online support, information and a referral service, to help deal with relationship problems in a practical and effective way, contact MensLine Australia on 1300 78 99 78.

​​Carer support

  • Call Parentline on 1300 30 1300 for confidential phone and WebChat counselling and support for parents and carers of children.
  • Contact Carers Australia on 1800 242 636 for counselling, emotional and psychological support services for carers and their families.
  • If someone in the family is receiving NDIS or My Aged Care services, contact the service provider to seek support in the first instance.

Alternatively, families can call:

  • The National Coronavirus Health Information Line on 1800 020 080
  • The NDIS Contact Centre on 1800 800 110.
  • The My Aged Care contact centre on 1800 200 422
  • The National Relay Service Helpdesk on 1800 555 660.

Educators

​​Young carers​​​​

  • Carer Gateway provides advice and support about a range of topics important to you as a carer, such as how to get food or medication delivered to your home or how to apply for financial help.​
  • Little Dreamers can link you to peer support groups, school holiday programs, and leadership and personal development opportunities.​
  • Young Carers Network provides information about a Young Carer Bursary Program, which aims to help young carers remain in education.
  • Youth Beyond Blue provides tips on looking after your wellbeing and some great organisations that can give you more information and support.​​​​​​​
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Last updated 01 August 2021